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Objective: To understand the mother’s perception of their experience in the Neonatal Intensive Care Unit.
Materials and Methods: Descriptive research with qualitative approach, conducted with nine mothers whose newborn children were hospitalized in the Neonatal Intensive Care Unit. Data were collected through a semi-structured interview in the wards of a reference hospital and, for the data treatment, the collective subject discourse method was used.
Results: Eight main ideas were identified: The neonatal intensive care unit welcomes, supports and has good reception; The unit provides a lot of information; The neonatal intensive care unit has shared care; Unit brought hope and victory; My child’s hospitalization brought a frightening environment; My child’s hospitalization brought the fear of death and hope; The health team showed quality of care, willingness, confidence and the health team was attentive and helpful.
Conclusion: The construction of interpersonal relations between the mother and the health team facilitated the exchange of information, the humanized welcome, the care directed to the fragility of the woman and the creation of bonds for the mother-child dyad.