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Research Article Open Access

Digital Opportunities to Facilitate Workflows of Community Pharmacies and its Advantages to Increasing General Pharmaceutical Service Time – A Time Tracking Study for Practicability


Pharmacists, beside dispensing, provide advice on therapy management, medical information to patients who are more educated and engaged to their health than before. Pharmacists at the same time help laity and health professionals to solve difficult prescription situations. Digital solutions may help to do those tasks. An evaluation of the current situation with and without the digital solutions, such as automated medication dispensing robot systems and others, is done to see if it could improve the quality of service provision in the pharmacy. This is of high importance. The study aims to evaluate these pharmaceutical services and provide an overview by a time tracking study, and wishes to point out advantages of digitalization that could enable more time to perform pharmaceutical care.

Valentin Schlieper, Agnes Meszaros

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