Research Article Open Access

Survey on CommTrust: Multi-Dimensional Trust Using Mining E-Commerce Feedback Comments

Abstract

The Reputation based trust models are very admirable in ecommerce applications .Feedback ratings are gathered together for computing sellers’ reputation trust scores. A CommTrust system is proposed where the observation made by buyers are mostly used to express opinions about the product in free text feedback review. These feedback review comments are mined. In CommTrust 1) a multidimensional trust model is proposed for computing reputation scores from user feedback comments, 2) for mining feedback comments which are used for weights and ratings of dimension an algorithm is proposed; natural language processing’s combining techniques, opinion mining, and topic modeling. The CommTrust proved to be very effective after testing it on various websites like Amazon and eBay.

Vinaya R. Firake, Yogesh S. Patil

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