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Research Article Open Access

A Statistical Study of the Level of Quality of University Services as Perceived by Students

Abstract

In this study, the empirical investigation conducted to investigate the service quality perception of the students about the level of service quality provided by their faculty, (Faculty of computer science and mathematics) and significant determinants of service quality of faculty of computer science and mathematics in University of Kufa. Data is collected through questionnaires involving different students (male and female) from each department. The study found that the students are not satisfied with the level of medical service, while they are satisfied with the service of maintenance. According to the T- test, the results of this study provided that the general average of service quality in this faculty is less than good with confidence level 95%.

Irtefaa A. Neamah and Mohammed K. Sheleef

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